AI-powered service management for every team
Grow your team, not your bill.
EasyStep AI Service runs requests, assets and approvals for IT, HR, Finance and Facilities in one place. Unlimited agents, AI included, one flat annual price.
Available in English and Turkish. Runs in our cloud or on your own servers.
Add agents and watch the bill
Illustration of how the two pricing models behave, not a quote.
Three reasons teams switch
No per-agent fees
Pay for your organization's size, not for every person who works a ticket. Add agents in any department and your price stays the same.
AI included
Requests are routed to the right team automatically, and agents get suggested solutions. No separate AI add-on, no extra license.
Asset & CMDB in every plan
Track hardware, software and configuration items with their relationships, even on the entry plan. No upgrade needed to see what you own.
One platform for every team
Start with IT. Bring the rest of the organization in on the same license, at no extra cost.
- ITIncidents, service requests, problems, changes and assets
- HROnboarding and offboarding, employee requests, approvals
- FinancePurchase and payment approvals, expense requests
- FacilitiesMaintenance, office and vehicle requests
Every team gets its own catalog, forms, approval flows and service levels. Employees use one self-service portal for everything, on desktop or mobile.
Built for serious IT
- Incident, request and problem managementSLAs and OLAs based on each country's working hours and public holidays.
- Change managementNormal, standard and emergency changes, CAB approval, a change calendar with conflict warnings, and post-implementation review.
- Asset & CMDBConfiguration items, relationships, a dependency map, asset assignment and Excel/CSV import.
- Approvals that fit how you workConditional approvals, delegation and assignment rules.
- Beyond service managementTurn demands into projects and run them with project and Agile boards (add-on).
AI that helps, and stays under your control
- Routes new requests to the right team
- Suggests the right catalog item and likely solutions
- Checks resolution quality before a ticket is closed
- Never sends notes, attachments or user identities to the AI model
- Can be switched off at any time; every workflow keeps working without it
Security and deployment
- Sign in with Microsoft Entra ID, with users synced automatically
- Email through Microsoft 365 or your own mail server
- Role-based permissions, strong password policy, account lockout and session control
- Tamper-proof security audit log, kept for two years
- Virus scanning for attachments
- Regular internal security reviews
- Our cloud, or your own servers with Docker
Simple, predictable pricing
One annual price based on your number of users. Agents are unlimited in every plan.
Standard
Complete service management for growing teams
Professional
Adds change management, advanced automation and more AI
Enterprise
Scale, multi-company structure and governance
Grow during the year without a surprise invoice: your band is updated only at renewal. Prices start at $1,200 per year for up to 100 users. Prices in EUR for EU companies.
Ask for a quoteQuestions people ask
What counts as a user?
An active account that can sign in, employee or agent. Inactive and system accounts are not counted.
Do I pay more for more agents?
No. Agents are unlimited in every plan.
Is AI really included?
Yes. Each plan includes a daily AI usage allowance at no extra cost.
Can we use it outside IT?
Yes. HR, Finance, Facilities and any other team can run their own catalog and approvals on the same license.
Can we host it ourselves?
Yes. We can install it on your own infrastructure. On-premises deployments are licensed separately.
Which languages are supported?
English and Turkish, chosen per user.
When can we start?
We are onboarding early-access customers now. Book a demo and we will walk you through it live.
See it with your own processes
A 30-minute live demo. We show the screens, map your teams and help you pick the right plan.